That’s why you may see a cloud icon with a “!” on your iPhone

By Microsoft 3 Min Read


Apple has reams of digital documentation and how-to manuals on-line, however the firm typically leaves out particulars wanted to totally troubleshoot issues. (That’s why Mac 911 is right here.) A reader requested why they have been seeing an icon I’d by no means observed earlier than: an exclamation level inside an iCloud icon in a file listing in iOS.

After a lot analysis, I concluded that it reveals an add sync difficulty: an error with the file or folder is stopping iCloud Drive from copying the file from its location on a machine to the storage related with your account.

origin 1A mysterious exclamation level contained in the iCloud icon seems to point a file or folder add error.


The analysis is less complicated than the answer. Examine the information or folders in query. Can you open them utilizing the software program on your machine? Can you copy them after which add them? If you transfer all of the objects from a folder that will not sync to a new folder with the identical contents, does the whole lot work? (Then delete the incorrectly formatted folder.)

If issues persist, that is the right time to contact Apple Support, who will present limitless assist with iCloud Drive and iCloud sync issues, as I just lately found over the course of a four-month trial with a senior support engineer on information that would not sync through add: no exclamation mark icon in sight. The drawback was finally resolved by way of behind-the-scenes technical fixes.

This Mac 911 article solutions a query posed by Macworld reader Priscilla.

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We’ve compiled a listing of the questions we get requested most regularly, alongside with solutions and hyperlinks to columns: read our super FAQ to see if your query is roofed. If not, we’re at all times in search of new issues to unravel! Send your e-mail to [email protected], together with display captures as applicable and whether or not you would really like your full title for use. Not all questions might be answered, we don’t reply to emails, and we can’t present direct troubleshooting recommendation.

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