I worked at RSPCA call centre – one harrowing case involving a child will stick with me

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IT’S not even 9am but a long queue of callers are anxiously waiting for help.

At the RSPCA national call centre, the team are painstakingly taking down reports of horrific animal abuse, stomach-churning neglect and abandonment.

Fifteen callers are in the queue as 26 call handlers gently deal with a range of complaints – but time is of the essence to ensure no animal goes unassisted.

We joined them as part of our Cancel Out Cruelty campaign on the busiest – and hottest – day of the year at the call centre on an estate outside Wath upon Dearne, South Yorkshire.

From 8am to 8pm the team logged calls from people reporting animals in distress including seal pups, snakes and horses.

In just one day, a total of 5,971 reports were made to the charity’s cruelty hotline with 842 incidents sent on to be investigated by frontline rescuers.

The first call came in from builders outside the Queen Elizabeth Hospital in Greenwich, London, who’d found an abandoned cat in a box by their skip, together with a bed and litter box. 

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